Careers

Dental Office Front Desk / Patient Coordinator

Reports to: Office Manager

PRIMARY RESPONSIBILITIES

Responsible for managing the entire Patient Experience from scheduling the appointment to check-out

SPECIFIC DUTIES

Patient Management

• Greet, welcome and check-in patients
• Schedule patient appointments
• Assist patients with completing necessary forms
• Confirm appointments and maintain timely communication with patients
• Collect patient co-pays and estimated out-of-pocket expenses
• Verify insurance eligibility and benefits
• Confirm patient charges and procedures

Records Management

• Securely store and handle patient records in compliance with HIPAA regulations
• Accurately file thorough and up-to-date patient information
• Obtain and record accurate patient demographic and medical information
• Scan documents into patient charts
• Manage laboratory cases, prepare for send, receive and distribute
• Timely submit patient information to referring offices while complying with HIPAA regulations

Inventory Management

• Monitor and maintain inventory of dental office supplies
• Manage and stock front office supplies

Office Participation

• General office duties; answering phones, emails, voicemails, filing and faxing
• Be an active participant in team meetings
• Be engaged and involved with the team’s success

PERSONNEL REQUIREMENTS

Education/Experience

• High school diploma or equivalent
• Dental office experience is preferred
• Sound knowledge of dental terminology and general administrative skills
• Excellent telephone etiquette
• Exceptional organizational skills
• Great customer service skills

Interpersonal Skills

• Maintain effective rapport with patients, doctors, other staff members and community
• Effective verbal and written communication
• Be a team player

ing education programs. 

Qualifications:

• Associate’s degree in dental Hygiene from an accredited program.
• Current state licensure as a Registered Dental Hygienist.
• Current CPR and BLS certification.
• Minimum of 2 years of experience as a Registered Dental Hygienist preferred.
• Strong clinical skills and knowledge of dental hygiene procedures.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Attention to detail and organizational skills.
• Proficiency in dental software and technology. 

Office hours are Monday – Thursday 8 to 5 and Friday 8 to 2.

Job Type: Full-time

To apply, please fill out the form below or email your application to ryan.jones@utknoxvilledentists.com

Dental Assistant

Reports to: Clinical Lead and Office Manager

PRIMARY RESPONSIBILITIES

Responsible for assisting the dentist in the clinical treatment of patients

SPECIFIC DUTIES

Patient Management

• Greet, escort and seat patients in treatment areas
• Setup treatment rooms
• Obtain and review health histories
• Anticipate and assist with the dentist’s needs
• Perform radiographic imaging as instructed by the dentist
• Perform expanded functions (if credentialed) and other tasks as assigned by the dentist
• Mix dental materials
• Answer patient questions, concerns, give instructions and demonstrations
• Chart patient clinical records
• Maintain accurate accounting of treatment performed
• Perform clinical procedures (per license restrictions) as directed by the dentist
• Prepare and discuss treatment plans
• Schedule appointments

Treatment Room Management and Sterilization

• Maintain a state of readiness, clean, disinfect and stock
• Follow OSHA responsibilities and regulations
• Sterilize all instruments and handpieces according to OSHA regulations
• Document and record sterilization procedures
• Maintain dental office equipment
• Follow laboratory procedures

Records Management

• Securely store and handle patient records in compliance with HIPAA regulations
• Accurately file patient information
• Track and record cases and referrals
• Assist with patient recalls and appointment scheduling

Inventory Management

• Monitor and maintain inventory of dental office supplies
• Manage and stock the supplies needed in the treatment rooms

Office Participation

• Assist other dental staff with administrative duties (answering phones, routing lab cases, completing forms, relaying messages and patient records, etc.)
• Be an active participant in team meetings
• Be engaged and involved with the team’s success

PERSONNEL REQUIREMENTS

Education/Experience

• High school diploma or equivalent
• Graduate of accredited dental assisting program or dental assisting experience preferred
• Active Tennessee RDA license preferred
• BLS CPR Certification
• Computer skills
• Commitment to CE for career development

Interpersonal Skills

• Maintain effective rapport with patients, doctors, other staff members and community
• Effective verbal and written communication
• Be a team player

To apply, please fill out the form below or email your application to ryan.jones@utknoxvilledentists.com